Refund policy

AI Portraits Return and Refund Policy

Every AI Portrait is unique to the customer and preview images are available before ordering, please check the preview image carefully before continuing and completing the order.

As these are personalised products, due to the nature of the products and the personalisation involved, returns are not accepted.

If your order has arrived damaged or not matching your order then please send photos of the issue to help@bigimpactart.com including also a photo of the front of the external packaging. In this case we will offer a replacement only.

Should you be unhappy with your order in any way upon receipt, please contact us within 7 days, including a photo of your print and the nature of the issue and our team will respond as soon as possible and work through a solution.

AI Portraits Cancellation Policy

When an order is placed we will send your personalised artwork to be printed and shipped. If you wish to cancel an order then please email help@bigimpactart.com as quickly as possible after the order is placed.

If the order has not been sent for printing then we can offer a replacement image or a refund. If the order has already been sent for printing then we are unable to cancel and refunds are no longer available.