Shipping policy

We are delighted to offer free* shipping at Big Impact Art. Using print labs in multiple locations across the USA, UK, Europe & Australia we get your order to you as fast and efficiently as possible.

AI Portraits

How Soon Will I Receive My Order?

Printing & Processing: 2 to 4 Days typically, can be more during peak periods
Delivery Time: 1 to 5 Days (Depending On Shipping Method & Country) 

Printing & Production

Once an image is ordered it will be assigned to one of our printing partners closest to your shipping address.

Orders are then printed and dispatched within 1-4 working days depending on your location, however these times may increase during busy periods.

Need Your Order Faster?

Express shipping may be available at the checkout in some countries. Please email us if that is not available for custom quotes.

Customs Duties, Fees and Taxes

For certain countries where international shipment is necessary then customs duties, fees and taxes may be charged at import. These charges will be the responsibility of the customer to pay.

*Rest of the World Shipping

Free shipping applies to smaller sized prints only. Framed prints and canvas will incur shipping costs at checkout for some countries, larger sizes may be excluded. We do not ship to all countries, if your country is not available to select at checkout then unfortunately we are not able to send products to that market.

Returned and Incorrectly Addressed Orders

In the event that the shipping address provided is wrong or incomplete resulting in the shipment being returned to sender, then we reserve the right to charge a re-shipping fee depending upon parcel size.

Lost & Damaged Shipments

In the event that the parcel appears to be lost or it arrives damaged, please contact us immediately and within 7 days. If it is confirmed as lost or damaged then a replacement product will be made. Refunds are not offered in this case.